STUDIO + SESSION POLICIES FOR THE LIQUID COLLECTIVE

CANCELLATIONS + RESCHEDULING

You may cancel your session or reschedule at any time up to 48 hours prior to your shoot date without incurring additional financial penalty, however, complete cancellation of your session within this time period will result in the loss of your deposit. A $50 administration fee will be added to your final invoice at the discretion of The Liquid Collective should you decide to cancel or reschedule your session within 48 hours of your intended shoot date.

CURRENCIES

All prices and transactions are quoted and charged in Australian Dollars (AUD). We bear no responsibility for exchange rates, credit card fees or other fees relating to currency exchange or international transactions.

DEPOSITS AND PAYMENTS

Unless prior written negotiations with The Liquid Collective can be produced, all deposits and payments must be paid within the conditions as stated below.

The Liquid Collective requires a deposit of 30% of your total session cost in order to reserve a session booking. This deposit is non-refundable. The deposit for your session must be received by The Liquid Collective no later than seven days prior to your shoot date, unless previously arranged. If your deposit has not been received, The Liquid Collective reserves the right to postpone your shoot until your deposit payment has been received. Your session invoice must be paid in full by no later than seven days after your shoot date, unless you have discussed prior to invoicing a payment plan with The Liquid Collective. The Liquid Collective reserves the right to withhold any and all images, services and products due to you until full payment has been received. Should your account be outstanding more than twenty one days after your shoot date, a $100 non-negotiable late fee will be added to your account with full payment of this late fee and the overdue account expected immediately. It is only after full payment including any additional incurred chargers has been paid and received that your images/products will be released to you.

GUARANTEE OF SERVICE

We are extremely confident that you will be more than satisfied with the quality of your purchase. However, if you are not satisfied with the quality of your final package, we will, at our discretion, issue a full credit to you that can be used toward another session at a later date, or a full refund (minus your non-refundable deposit). Please let us know if any of your products may have been damaged through delivery. This must be reported to us within 48 hours of being received, along with details and photographic evidence in order for us to rectify the issue. Please contact us prior to commencing any part of a return.

INVOICING

Invoicing for session bookings will occur immediately following the pre-consultation should the client decide to engage in the services of The Liquid Collective. Unless prior written negotiations have taken place with The Liquid Collective and can be produced, all deposits and payments must be paid within the conditions as stated in the “Deposits And Payments” section of this document, as well as any specifics outlined on your invoice. Payment plans are available for sessions, and need to be negotiated prior to initial invoicing.

PAYMENT OPTIONS

The Liquid Collective accepts payment of invoices by direct account deposits (account details are given on each invoice), cash and cheque payments. Cheque payments will not be considered valid until they have cleared and are accessible funds in our account. Payment for any services advertised on our online website store will be made through PayPal, with full payment made at the time of purchasing. We will also take payment through Wise, an international online transfer service should PayPal not be available to you, however this is our final option for transfers.

SHIPPING AND DELIVERIES

Session packages will be delivered to the client’s place of residence, or pickup will be arranged at either a mutual meeting place or from The Liquid Collective’s place of business. If delivery is required for session packages including large format prints, a delivery fee of $25 will be added to the invoice. Unless otherwise requested, all Australian deliveries will be delivered via courier service or Australia Post. For postage services, you will receive a tracking number upon dispatch of your order. Please allow between 6-8 days once your package is shipped to receive it. We can expedite your delivery if needed - please let us know upon ordering if this is required. Be aware priority deliveries will incur extra delivery charges.

TAXES AND DUTIES

Please note that international orders may incur a variety of local import, customs, duty, GST and other taxes. The Liquid Collective is not responsible for any payment of any fees or charges once delivery has reached your country and these charges are not included in your payment - these are payable to the appropriate government agencies in your country. Please do your research at your end before ordering, we cannot offer any advice on this matter due to each country having different import and tax policies.

CLIENT AGREEMENT

I understand that any deposits or payments that are not received within the time frame/s specified in this document, or that are received outside of these time frames will incur any additional fees as outlined in the above text, for which I will be liable to pay.

I accept that any services or products that are owed to me will be withheld by The Liquid Collective until full payment of the invoice and/or any outstanding dues are received.

I have read, understand and accept the terms and conditions regarding The Liquid Collective’s studio policies as outlined in this document.